GDPR Policies
Pet Star Holding owns and manages the petstar.ro website.
For the purposes of this Privacy Policy on the processing of personal data, the following terms will be defined as follows:
“Privacy Policy” or “Policy” means this Privacy Policy regarding the processing of personal data;
“we/ our” means Pet Star Holding;
“third party” means someone other than us or you;
“website/ websites” means petstar.ro;
This Privacy Policy aims to inform the unitary information of any natural person whose personal data are processed by Pet Star Holding and applies to the following persons:
• customers, including children, even after the termination of the contractual relationship, potential customers;
• contact persons, legal or conventional representatives of the collaborators/ contractual partners (eg suppliers);
• To the extent that any employee/ contractual partner of Pet Star Holding discloses the personal data of the contact persons designated by him, of the legal or conventional representatives, of the collaborators, of the employees and/ or of other natural persons to Pet Star Holding for or in connection with the conclusion and/ or execution of a contract, given that Pet Star Holding does not benefit from the practical way to directly inform these categories of persons, the collaborator/ contractual partner has the obligation to inform these persons about when processing personal data.
• employees of Pet Star Holding;
• candidates who want to hold positions within Pet Star Holding;
• visitors;
• visitors of the Pet Star Holding website(s).
Pet Star Holding respects the privacy and security of the processing of personal data and is obliged to manage in a safe manner and only for the purposes specified below, the personal data you provide about yourself, a member of your family or another person.
The processing of personal data is carried out in accordance with the General Regulation on Data Protection (Regulation (EU) 2016/ 679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on free movement of these data and repealing Directive 95/46/ EC) and the Law on the implementation of the General Regulation on Data Protection, which aim to protect the privacy of individuals with regard to the processing of personal data.
The Privacy Policy describes how Pet Star Holding processes and uses the personal data we receive from you about our products and services, as well as by accessing our websites and how you can control their use and describe practices regarding the data collected from the various websites that have links to or refer to this Policy (such as our websites, social media pages and HTML formatted emails), collectively referred to as “Channels”.
The channels can provide links to or connect to websites, services or social networks. By clicking on these links or activating these connections, you may allow a third party to collect or share data about you.
These websites or third party services are beyond our control. We encourage you to review the privacy policies and terms of use of all non-Pet Star Holding websites or services before providing them with your personal information.
Personal data collected by Pet Star Holding:
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are accurate, relevant and not excessive in relation to the purpose for which they are collected;
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are collected only for specified, explicit and legitimate purposes, and further processing will not be incompatible with those purposes;
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they are not stored for a longer period than is necessary for the purposes for which they were collected;
Pet Star Holding undertakes not to make public and/ or sell databases containing information about your personal data.
PERSONAL DATA COLLECTED
Pet Star Holding collects and processes the following types of personal data:
• contact details and other information: name, surname, telephone number, address, date of birth, gender, e-mail;
• personal numerical code, series and number of the identity document;
• photos, videos, health information – medical analysis results;
• materials filmed by surveillance cameras (existing in our locations);
• financial information (details about bank cards, bank and bank account);
• signature;
• information obtained from third parties about your interests;
• behavioral or demographic attributes, when they are related to personal identifiers.
Pet Star Holding may also collect other data/ information through your interaction with non-Pet Star Holding channels and websites that do not reveal your specific identity or are not directly related to a person. These may include, but are not limited to:
• Unique IDs, such as a cookie placed on your computer, mobile device or device IDs;
• Internet Protocol address (“IP address”) and information derived from your IP address, such as your geographical location;
• information about your device, such as information included in HTTP headers or other signals by Internet Transfer Protocol, the type and version of your browser or device, operating system, user-agent strings, and information about or from the presence or use of “applications” on your mobile devices, screen resolution and your preferred language;
• behavioral data about your use of channels, such as the web pages you clicked on, the websites and content areas you visited, the date and time of the activities;
• the web search you use to find and browse site(s).
In certain situations, we can combine the data provided in letters (i) – (v) with Personal Data (letters a-h), such as the derivation of the geographical location from your IP address and the combination of behavioral data about your use of the Channels with your name. In these cases, we will treat data/ information combined as personal data.
COLLECTION OF PERSONAL DATA
Pet Star Holding will collect your personal data at the time when, for example:
• you buy or use any of our products and services;
• you contact us through various channels or ask us for information about a product or service;
• you visit or browse our website (s);
• you have given permission to other companies, such as our partners, as well as to third party suppliers or contractors of ours, to exchange information with us about your data;
• your personal data is public;
• you are the client of a commercial activity that we acquire;
• we use cookies (small text files stored in your browser) and other techniques such as web beacons [(small, transparent image files used to track your movements on our site(s)]. For further details in this regard and on how to opt-out, please see the “Cookies” section of our website (s).
PURPOSES OF PERSONAL DATA PROCESSING
Your personal data will be treated in accordance with current personal data protection legislation and will be used by Pet Star Holding for the following purposes:
1. Responding to requests made by you. Pet Star Holding will use the information in the form in the “Contact” section to respond to your requests and to notify you of any promotions or other actions we take;
2. Administrating and fulfilling the contracts concluded with clients, employees and collaborators/ contractual partners, situation in which Pet Star Holding will process your personal data;
• Fulfilling a legal requirement. Pet Star Holding will use your personal data to meet accounting and tax requirements, legal requirements regarding retention periods, procedures;
1. Improving products, services and experience. Pet Star Holding may use your personal data to facilitate your browsing and connection process in/ on the website(s), stored in “cookies”, to evaluate and improve its products, services, marketing actions and relationships with the customers;
2. Ensuring legitimate interests. Pet Star Holding’s goal is to maintain a safe and healthy environment within the center we operate, to prevent fraud, to maintain the security of Pet Star Holding, to improve services, to advertise, simple marketing and advertising;
3. Direct communication on our website(s), in the “Blog” section, by filling in a profile, posting comments related to the activities performed and the services performed, in which case Pet Star Holding may use this information;
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Provide online communities, in which case you participate in interactive discussions, create a profile, post comments, communicate directly with another user, or otherwise engage in social activities.
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Pet Star Holding does not control the content that users post on these forums or social networks. You need to consider carefully if you want to post your personal data on these forums or social networks and if you want to make your profile available to other users and you should adapt all the content you submit accordingly. You should also review any additional terms and conditions that may govern your use of these Channels.
To manage and remove personal data from our online communities, contact Pet Star Holding at the contact information found in the “Contact” section.
Interaction with you on third-party social networks. Pet Star Holding may use your personal data to interact with you on third-party social networks. Pet Star Holding’s interactions with you on a third-party social network will be subject to that network’s privacy policies and terms of use.
Communicating with you about an event. We or our partners may communicate with you about an event hosted or co-sponsored by Pet Star Holding or one of our partners/ collaborators. This communication may include information about content, logistics, payment, event updates and any additional meetings, special demonstrations or other customer facilities that we may provide in connection with your registration for the event.
Our partners or sponsors of the event may request personal data directly from you, in which case you will need to consult their privacy policies to find out how they use your personal data.
Obtaining third party services
Pet Star Holding also shares personal data/ information with third parties that provide services to us, such as bank card processing services, event/ campaign management services, order fulfillment services, web site administration services, information technology and related infrastructure provision services, customer service, email delivery services and other similar services.
When Pet Star Holding shares personal data with third party service providers, we request that they use your personal data only for the purpose of providing the services to us and under conditions consistent with this Policy.
Protecting our employees, headquarters, facilities and operations. Pet Star Holding may disclose your personal data when it deems it necessary or appropriate to protect the health and safety of our employees, customers and visitors, our physical and online operations, our property, rights and privacy and/ or those of our affiliates, yours or other entities.
If you visit our locations, rooms and/ or offices, you may be photographed or videotaped as part of maintaining the security of our facilities. The photo for the security of the facilities will be treated as confidential information and will be used only for the purpose of security and investigations.
LEGAL GROUNDS FOR THE PROCESSING OF PERSONAL DATA
Pet Star Holding processes your personal data on the following grounds:
In order to fulfill its legal obligations, Pet Star Holding processes personal data for: the execution and improvement of our services and products; compliance with the specific obligations of service providers; administrative-financial management; managing the controls performed by the authorities; ensuring security inside Pet Star Holding; preservation, storage (prior to archiving) and archiving of documents; implementation of personal data security measures.
In order to fulfill the aforementioned purposes, Pet Star Holding will rely, insofar as necessary, on its legitimate interest in carrying out its object of activity.
For the execution of contracts concluded between Pet Star Holding and customers, employees, collaborators/ contractual partners (eg in order to provide our products and services; performing or processing payment transactions; recruitment and training of employees; employee remuneration; evaluation of employee performance; finding, exercising or defending Pet Star Holding’s rights in court, handling complaints and notifications received about our products and/ or services) or to take action before concluding a contract.
If we have a legitimate interest, Pet Star Holding processes your personal data to: improve your products and services; advertising, simple marketing and publicity; management of complaints and notifications; fraud prevention; monitoring/ security of persons, spaces and/ or property.
Whenever we rely on this legal basis to process your data, we evaluate our business interests to ensure that they do not prevail over your rights. In addition, in some cases you have the right to object to such processing. For more information, please see the Your Rights section of this Privacy Policy;
Your explicit consent when we do not rely on any other legal basis (eg by communicating information and/ or personalized offers about products, services and activities as a result of your requests for image/ video processing; for processing special categories of data). The consent may be withdrawn at any time, without affecting the legality of the processing activities carried out before the withdrawal.
HOW DO WE PROTECT PERSONAL DATA AND WHEN WE TRANSFER THIS DATA?
Pet Star Holding undertakes to protect personal data against the loss, misuse, destruction or damage or unauthorized or illegal processing and takes all reasonable precautions to protect the confidentiality of such data, including through the use of organizational measures and appropriate techniques. Organizational measures include controlling physical access to our offices, training staff and locking physical files in storage cabinets. Technical measures include the use of encryption, passwords for access to our systems, the use of SSL security certificates, for the encryption of data in transit, etc.
The number of Pet Star Holding employees who have access to personal data is limited. Access to personal data has only been granted to employees who need to process personal data in accordance with the purposes mentioned above and may include employees in the marketing, information technology, security and reception departments. In certain situations, Pet Star Holding may transfer personal data to other companies in the group, if we consider it in our legitimate interest to do so for internal administrative purposes or to monitor our internal processes.
Pet Star Holding may also transfer your personal data to third party service providers, such as providers or contractual partners who process personal data for the purposes of human resources, IT, accounting, lawyers, consultants, advertising, processors, payments, etc.
The transfer of personal data to certain authorities or similar institutions may be carried out to the extent necessary for the administration or performance of the service contract or because it is required by law.
Any third parties to whom we disclose your personal data in accordance with the above are limited (by law and contract) in their ability to use your data only for the purposes specifically identified by us. We will always ensure that any third parties to whom we disclose your personal data are subject to the obligations of confidentiality and security in accordance with the contracts signed with them and the applicable laws. However, for the avoidance of doubt, this may not be applicable when disclosure is not our decision.
Personal data will not be transferred to countries outside the European Union/ European Economic Area.
STORAGE DURATION OF YOUR PERSONAL DATA
In order to achieve the stated processing purposes, Pet Star Holding will process personal data during the performance of the services provided, as well as subsequently, when there is a legitimate commercial need to do so (eg to provide you with the requested information or to comply with our legal, fiscal or accounting obligations). It is possible that, following the fulfillment of the legal archiving deadlines, Pet Star Holding may order the anonymization of the data, thus depriving them of their personal character and continue to process the anonymous data for statistical purposes.
YOUR RIGHTS
In the context of the processing of personal data, you enjoy the following rights:
The right to information. You have the right to know, right from the moment the collection is made, how the personal data will be used, to whom they will be disclosed or transferred, what rights you have regarding the processed data, etc.
The right of access. You have the right to request information about how your personal data is processed and what personal data is processed about you. You also have the right to receive a copy of the personal data that is processed.
The right to rectification, opposition, erasure and restriction. If the personal data processed by Pet Star Holding is incorrect, incomplete or irrelevant, you can request rectification or deletion. If you do not agree to the processing of your personal data on the basis of the legitimate interest of Pet Star Holding, you may object to the processing or request the restriction of processing. You also have the right to request the restriction of processing when it is based on another legal basis. For example, you can request a restriction on the processing if you consider that the personal data processed are incorrect or no longer necessary for the purpose of the processing. Please note that restricting or deleting your personal data may mean that Pet Star Holding cannot fulfill its obligations. The right of deletion may not be applicable to the extent that the processing is necessary to comply with a legal obligation that provides for processing under European Union law or the domestic law applicable to Pet Star Holding.
The right to withdraw consent. If you have given your consent to the processing of your personal data for a specific purpose, you may withdraw your consent at any time. If you wish to withdraw your consent, you may contact Pet Star Holding at the contact details provided in the “Contact” Section of our website(s) or you may contact the Data Protection Officer directly by e-mail at office@petstar.ro.
The right to data portability. If Pet Star Holding processes your personal data on the basis of consent or for the performance of a contract, you have the right, upon request, to receive your personal data in a structured, commonly used format that can be automatically read and the right to transmit this data to another operator.
The right not to be subject to a decision based solely on automatic processing, including profiling, which produces legal effects concerning you or similarly affecting you to a significant extent.
Pet Star Holding does not make such profiling that is followed by automated decisions with legal or similar effect significant to you. When we make such profiling, we will notify you and amend this information note
The right to file a complaint. It is important for Pet Star Holding to feel safe about the processing of your personal data. If you believe that your personal data is being processed improperly or if you have any concerns or questions regarding the processing of your personal data, please do not hesitate to contact us. You also have the right to file a complaint with the ANSPDCP[1].
CHANGES IN PRIVACY POLICY
We reserve the right, at our sole discretion, to change our privacy practices and to update and make changes to this Privacy Policy at any time. For this reason, we encourage you to return to this Policy at all times. This document is current from the date it appears at the top.
Your opinion is important to us. If you have any questions about this Privacy Policy, you may send us an email using the form in the “Contact” Section on our website(s). You can also contact the data protection officer directly by e-mail at gdpr@petstar.ro.
[1] NATIONAL AUTHORITY FOR SUPERVISION OF PERSONAL DATA PROCESSING, Bd. G-ral Gheorghe Magheru no. 28 – 30, Bucharest, sector 1, postal code 010336, telephone: +40.318.059.211, E-mail: anspdcp@dataprotection.ro.